Career in SpaceBridge

SpaceBridge Inc. is currently seeking a System Design Engineer, majoring in Physical and Datalink layers, who will join a new “start-up like” effort in a cutting edge emerging technology and be part of a multi-national team of highly qualified, dedicated individuals focusing on developing a technology that will become a game-changer in satellite communication networks.

The incumbent shall develop detailed knowledge about Satellite baseband and telecommunication systems with the focus of Physical and datalink layers. He/ She shall be able to picture the logical correlation between various hardware/Software layers and functions. The incumbent will be improvising the system through creative designs, research and integration activities.

How will you contribute?

• Develop strong understanding of Satellite communication systems at the physical layer (transmission/reception, antennas, modulation/coding, propagation etc.), and link layer (resource management/control, address resolution, signaling, encapsulation …). Understanding of satellite mobility requirements.
• Perform R&D tasks to improve his/her capabilities in a real environment and understanding about the system, and to improve the system and provide accurate feedback to developers at the same time.
• Participate in design review meetings. Do high-level design and detailed system design
• Create a functional description of the systems and allocate the various requirements to the different groups (hardware / software) and components;
• Review developed documentation and validate compliance with system requirements.
• Work in collaboration with the Verification and Validation group to plan proper validation of the requirements to ensure appropriate system performance
• Propose new methods, tools and ideas to improve the system engineering process and practices.
• Develop system-level simulations using Matlab.

SKILLS & QUALIFICATIONS:

• Bachelor of Electrical Engineering or any related field, Masters is an asset.
• Minimum 2-3 years’ of experience in communication systems engineering/designs.
• Knowledge of DVB-RCS/RCS2, DVB-S2/S2X standards is an asset. Familiarity with the behavior of network protocols in a satellite network environment (latency, jitter)
• Knowledge of RF engineering.
• Familiarity with various IP networking aspects, network/transport protocols.
• Knowledge of cisco routing and switching is an asset.
• Knowledge Performance enhancement protocols [PEP], Quality of Service [QoS] is an asset.
• Ability to work in a telecommunication lab with strong R&D and Integration enthusiasm and capability.
• Proficient in MATLAB to perform modeling and analysis of communications systems.
• Familiarity with advanced wireless networks such as 5G.
• Ability to summarize complex problems, solutions, and recommendations.
• Strive for continuous improvement of products and systems.
• Self-motivated, Self-trained and enthusiastic for research and invention, who can work with minimal supervision.
• Must be a team player.
• Strong technical writing and presentation skills.
• Good interpersonal and communication skills in English.
• Any knowledge/experience of new cutting-edge technologies related to communication systems and IT (such as IoT, Artificial intelligence, Machine Learning, 3G, LTE, 5G, Wifi) shall be highly valued.

SpaceBridge Inc. is currently seeking a Systems Design Engineer, majoring in Network Monitoring and Management systems (NMS), who will join a new “start-up like” effort in cutting-edge emerging technology and be part of a multi-national team of highly qualified, dedicated individuals focusing on developing a technology that will become a game-changer in satellite communication networks.

The incumbent shall have detailed knowledge about different layers of Network monitoring & management systems preferably for ISPs and Satellite baseband systems. The incumbent shall be able to picture the logical correlation between various hardware/Software layers and functions. The incumbent will be improvising the network configuration, monitoring & management system, orchestrator, OSS/BSS by creative designs, research and integration activities.

How will you contribute?

• Provide architecture, design, and specification for a new Network configuration, monitoring, and management system for all platforms including High throughput satellite systems (HTS), with a focus on mobility, orchestrator, advanced OSS/BSS, ISP requirement, Cellular backhauling, Consumer Market HTS systems and corporate-specific communication requirements.
• Perform R&D tasks to improve his/her capabilities in a real environment and understanding about the system, and to improve the system and to provide accurate feedback to developers at the same time.
• Participate in design review meetings. Do high level design and detailed system design
• Create a functional description of the system and allocate the various requirements to the different groups and components;
• Review developed documentation and validate compliance with system requirements.
• Work in collaboration with the Verification and Validation group to plan proper validation of the requirements to ensure appropriate system performance
• Propose new methods, tools, and ideas to improve the system engineering process and practices.

SKILLS & QUALIFICATIONS:

• Bachelor of Computer science or related field.
• Minimum of 2-3 years’ of experience in a related field.
• Knowledge of UX/UI and core design for Network Monitoring and Management systems, Network Configuration Systems, OSS/BSS (Including Billing and accounting) etc.
• Knowledge of Database design and architecture
• Northbound interfaces, SOAP, REST, etc.
• Netconf, Elastic search, Logstash, Syslog.
• Virtual Private Networks (VNOs), Service level agreement (SLA) management, knowledge of ISP operation is an asset.
• Interactive Maps, Graphs, Statistics
• Knowledge of CRM, logging, authentication, reporting, provisioning.
• Knowledge of operating systems (Linux, etc.), networking concepts (Routing & Switching), testing & installation tools.
• NOC experience is an asset.
• Ability to summarize complex problems, solutions and recommendations.
• Strive for continuous improvement of products and systems.
• Self-motivated, Self-trained and enthusiastic for research and invention, who can work with minimal supervision.
• Must be a team player.
• Strong technical writing and presentation skills.
• Good interpersonal and communication skills in English.

SpaceBridge Inc. is currently seeking a dynamic sales hunter to fill the position of Regional Director of Sales – Europe.  The Regional Director of Sales has primary responsibility to build a sustainable and ever growing level of business, driving sales in a designated regional territory for our state of the art Broadband Satellite Networks product lines including  VSAT Satellite Networks, VSAT Modems for various verticals,  satellite modems (SCPC,MCPC, DVBS2X),and the associated services

Position Overview

This position contains a large element of developing new vertical markets and customer segments which is done by understanding client needs and developing solutions to cater to these needs. To maximize output, it will be important to work closely with the internal product/ Program Management team that will provide sales engineering solutions, opportunity research, marketing support, and product and solutions strategy. The position will require extensive travel within the region to work with existing partners, distributors as well as establish new market customers and new channels where need be. Setting up, supporting and driving new customers and channel partners will be a key element to success.

RESPONSIBILITIES:

• Identify, address and develop new opportunities for sales in a geographic region.
• Understand customer requirements in targeted vertical markets.
• Maintains responsibility for maintaining long term relationship with SpaceBridge’ Key Accounts and maximizing sales opportunities
• Be able to generate and develop turn-key solutions opportunities for these customers.
• Support and develop existing sales channels in combination with developing new business or alternative market channels where need be.
• Develop & strengthen market share, revenue, and sales growth within assigned geography.
• Maintain profound forecast and pipeline
• Achieve sales goals while maintaining overall company objectives such as profit margin and forecast accuracy objectives (annually and quarterly).
• Monitor competitive activity and provide feedback to management.
• Travel Requirements: Minimum of 50% international travels.

SKILLS & QUALIFICATIONS:

• Bachelor in Science Electrical Engineering or Computer Science, Master in Business, Marketing or Engineering.
• Previous sales experience is preferred +7 years in the designated territory as a minimum
• Proven ability in sales and business development in the telecommunications industry
• Familiarity with Broadband Satellite Networks /Service Providers- ISP / Telco’s and MNO’s carriers – experience and relationship is a definite plus
• Previous experience selling to cellular GSM operators is a definite plus.

• A familiarity with LAN/WAN architecture, mobile carriers architecture and networking devices is a definite plus

• Knowledge and experience in Business Development
• Track record of selling communication solutions
• Ability to demonstrate Satellite communication Innovation unique value proposition at various levels within an organization for commercial and government and defense customers
• Understanding of different sales channel models as well as selling directly to end customer
• Understanding of and ability to use and develop innovative financial / business models to develop solutions and services sales rather than pure product sell, selling managed services
• Strong ability to execute sales objectives and develop new prospects
• Excellent verbal and written communication skills. Ability to communicate in such a way to influence management, peers, and customers, Strong ability to deliver meaningful presentations and convey technical information at all levels. Ability to positively influence customers and project / design teams.
• Ability to be successful in a multi-cultural environment
• Ability to work independently and make things happen.
• Team leader with effective time management skills and the ability to responsibly manage other sales/engineering resource time
•  Ability to develop relationships and demonstrate value at many different levels within a customer organization to include C level as well as technical leaders, develop and maintain a large scale value added networking and contacts

We are currently seeking a dynamic sales hunter to fill the position of Regional Director of Sales – USA.  The Regional Director of Sales has the primary responsibility to build a sustainable and ever growing level of business, as well as to drive sales in a designated regional territory for our state of the art Broadband Satellite Networks product lines including VSAT Satellite Networks, VSAT Modems for various verticals, satellite modems (SCPC, MCPC, DVBS2X), and to fulfill other associated services.

POSITION OVERVIEW

 This position contains a large element of developing new vertical markets and customer segments which is achieved by understanding client’s needs and developing solutions to cater to these.

To maximize output, it will be important to work closely with the internal Product/ Program Management team which will provide sales engineering solutions, research opportunities, marketing support and product and solutions strategies. The position will also require extensive travelling within the region to work with existing partners, distributors as well as to establish new market customers and new channels where the need exists. Lastly, setting up, supporting and driving new customers and channel partners will be a key element to success.

RESPONSIBILITIES:

• Identify, address and develop new opportunities for sales in a geographic region.
• Understand customer requirements in targeted vertical markets.
• Maintain long-term relationships with SpaceBridge’s Key Accounts and maximize sales opportunities.
• Generate and develop turn-key solutions opportunities for these customers.
• Support and develop existing sales channels in combination with developing new business or alternative market channels where need be.
• Develop & strengthen market share, revenue, and sales growth within assigned geography.
• Maintain profound forecast and pipeline
• Achieve sales goals while maintaining overall company objectives such as profit margin and forecast accuracy objectives (annually and quarterly).
• Monitor competitors’ activities and provide feedback to management.
• Travel Requirements: Minimum of 50% international travels.

SKILLS & QUALIFICATIONS:

• Bachelor in Science Electrical Engineering or Computer Science, Master in Business, Marketing or Engineering.
• US DoD Security clearance is a definitive advantage
• Previous sales experience is preferred +7 years in the designated territory as a minimum
• Proven ability in sales and business development in the telecommunications industry
• Familiarity with Broadband Satellite Networks /Service Providers- ISP / Telco’s and MNO’s carriers – experience and relationship is a definite plus
• Previous experience selling to cellular GSM operators is a definite plus.

• A familiarity with LAN/WAN architecture, mobile carriers architecture and networking devices is a definite plus

• Knowledge and experience in Business Development
• Track record of selling communication solutions
• Ability to demonstrate Satellite Communication Innovation’s unique value proposition at various levels within an organization for commercial and government and defense customers.
• Understanding of different sales channel models as well as selling directly to end customer
• Understanding of and ability to use and develop innovative financial / business models to develop solutions and services sales rather than pure product sell, selling managed services
• Strong ability to execute sales objectives and develop new prospects
• Excellent verbal and written communication skills.
• Ability to communicate in such a way to influence management, peers, and customers.
• Strong ability to deliver meaningful presentations and convey technical information at all levels.
• Ability to positively influence customers and project / design teams.
• Ability to be successful in a multi-cultural environment
• Ability to work independently and make things happen.
• Team leader with effective time management skills and the ability to responsibly manage other sales/engineering resources and time
•  Ability to develop relationships and demonstrate value at many different levels within a customer organization to include C level as well as technical leaders
• Develop and maintain a large scale value added networking and contacts

We are currently looking for a Marketing Manager. The chosen incumbent will implement strategic and tactical communication plans designed to capitalize on the market opportunities and generate demand.

RESPONSIBILITIES:

• Work closely with the management team to generate creative, multi-channel marketing automation campaigns that will build brand awareness and generate qualified sales leads.
• Work closely with the management team to build Customer Relationship Management processes.
• Management of tradeshows and events, logistics, booth, product display, shipping, and presentations;
• Lead the creation and updating of all marketing collateral, company website (SEO/SEM/PPC) and sales support tools.
• Development of ad campaigns for print and web; Recommend and source new areas for advertising and media placement;
• Work with Product Managers and Sales Team to produce and execute PR and social media campaigns;
• Execute integrated online/offline marketing campaigns, advertising, PR, manage contact with media and industry associations, tradeshows and other campaigns to generate demand.
• Monitor Advertising and earned media response; Monitor PR, Social media and marketing lead generation campaigns.
• Managing marketing literature library. Inventory management of marketing material and supplies, maintain sufficient stock of marketing materials; Establishing and maintaining rapport with external printers and suppliers, getting quotes and ordering printed Marketing Material.
• Manage the design, creation and maintenance of Product Brochures, Advertisements, Posters and Newsletters, Web banners, animations, corporate and product presentations & videos;
• Establish marketing budget and operate within its restraints.

SKILLS & QUALIFICATIONS:

• Bachelor’s degree in Marketing or related field, MBA preferred
• Minimum 5 years of experience in a marketing position with experience in the International Market;
• Previous experience in a similar role in Satellite Communications is preferred
• Strong knowledge of the market and its players, knowledge of customer needs and product placement
• Strong knowledge of marketing strategies and best practices
• Excellent verbal and written communication (technical writing)
• Expert Web user; advanced user of MS Office Suite
• Strong command of English, spoken and written; additional languages an asset.
• Able to travel

We are currently seeking a dynamic candidate to fill the role of Project Manager.  The chosen incumbent will ensure successful planning, execution, monitoring, control and closure of a project. This will be accomplished this by monitoring and coordinating the activities of a cross-functional team in order to deliver projects according to plan.

RESPONSIBILITIES:

• Develop project plans and budgets.
• Prepare detailed scheduling, targets and resource planning for R & D and Engineering Projects.
• Define project scope, goals and deliverables that support business goals in accordance to management and stakeholders.
• Ongoing communication, coordination and follow up with engineering/project managers on project progress; tracking and monitoring project milestones and deliverables.
• Track project deliverables and milestones using project management tools and escalating critical issues to minimize project risk factors.
• Weekly reporting of project progress, issues and delays to PMO.
• Assess the risks and propose mitigation plans.
• Identify and manage project dependencies and critical path.
• Define project performance criteria.
• Monitor cost/schedule performance throughout the project.
• Develop any business relationships required to the success of the project.
• Communication and follow up with sub-contractors and vendors to establish cordial/effective working relationship.
• Meet project milestones from a cost and schedule perspective.
• Chair review meetings with customers and subcontractors.
• Establish and maintain program master schedules.
• Manage scope and recommend adjustments to plan. Negotiate change of scope with customers.

SKILLS & QUALIFICATIONS:

• Bachelor Degree or equivalent (preferably in Engineering)
• Minimum of 5 years’ experience in technical Product and/or Project management
• PMP certification or equivalent experience
• First-hand knowledge of all aspects of the hardware & software development process;
• Knowledge of satellite communications is an asset
• Ability to coordinate and communicate with cross-functional teams on multi-disciplinary projects.
• Strong interpersonal and leadership skills – persuasive, encouraging, motivating and team oriented.
• Possesses critical thinking, conforming to shifting priorities, demands and timelines through analytical and problem-solving capabilities in a high-pressure environment is crucial;
• Strong technical skills (asset) with an ability to quickly assimilate new ideas and concepts;
• Highly proficient with MS Project and MS Office

We are currently looking for a Payroll, Benefits and HR Administrator to join our team in Montreal. The chosen candidate will be responsible for the day-to-day activities related to payroll, benefits and human resource functions.

RESPONSIBILITIES:

• Manage and process the payroll cycle for all employees
• Review and approve the payroll for different divisions around the world
• Answer any questions that employees might have about payment and work to resolve any payment issues that arise.
• Track the performance evaluations, employee vacations and review of the absence form.
• Creation of various reports as requested and maintain existing reports.
• Maintain and administer group insurance and benefits
• Complete short-term disability forms
• Send letters to employees for changes and collections
• Implement any changes that must be done in deductions or entitlements regarding insurance
• Provide services in areas of Human Resources, according to the Company policies and procedures from hiring to termination.
• Assist in the developing, updating and implementing all HR policies and procedures
• Prepare/renew employment related agreements as requested
• Provide letters of confirmation of employment
• Other HR administrative support duties as assigned

SKILLS & QUALIFICATIONS:

• Bachelor degree in Human Resources or equivalent
• Minimum 5 years of relevant experience as a Payroll and Benefit Administrator
• Knowledge of payroll software Ceridian is highly desirable
• Proficient with MS Office, particularly with MS Excel
• Member of the Canadian Payroll Association is considered a strong asset
• In depth knowledge of labor regulations and HR best practices
• Must have good communication and writing skills, people skills, detailed-oriented and multi-tasking skills
• Experience with human resource administration is highly desirable.
• Ability to manage a consistent workload, spanning multiple business units and geographic locations

We are currently seeking a dynamic candidate for the role of Hardware Designer – Communication Equipment.

RESPONSIBILITIES:

• Design and document circuits for signal processing both analog and digital
• Produce design architecture
• Conduct requirement and design reviews
• Produce detailed design, select passive and active sub components
• Prepare technical drawings, schematics and associated documentation
• Simulate and validate layout design
• Provide technical support to the organization and customers

SKILLS & QUALIFICATIONS:

• Bachelor’s Degree in Electrical Engineering as a minimum with a concentration in Hardware Design
• Minimum of 3 years’ experience as a hardware designer
• Familiar with modern technologies of communications systems or a strong desire to pursue a career in Satellite communications Hardware Design
• Knowledge of high-speed circuit design or the theoretical principle applicable to high-speed design
• Experience with Gigabit switch / router circuits MAC and PHY using SGMII interfaces
• Basic knowledge of Digital Receivers and Modulators
• Basic principles of high–speed Printed Circuit Board design, placement, routing and controlled impedance
• Matlab/Simulink knowledge and basic Spice is desirable
• Basic understanding of power circuits design, ADC and DAC circuits, some RF design.
• Programmable Logic knowledge, FPGA & CPLD, hardware approach; firmware approach is a bonus
• Basic knowledge on Schematics Capture and PCB design tools
• Strong technical writing ability
• Good communication skills as well as the ability to work very well in a team environment

We are currently looking for an Embedded Software Engineer to join our team in Montreal, QC. In this position, the incumbent works as part of a team involved in the development of embedded software for satellite return link subsystems, satellite modems and integrated satellite hub communication equipment. The chosen candidate will be required to work on new and innovative products in the field of Satellite Communications.

RESPONSIBILITIES:

• Design innovative products in the IP networking domain
• Real time design and development for embedded software programming
• Software development for test and verification.
• Analysis and performance optimization for communication software.
• Embedded software architectural design
• Development of s/w applications for test and verification
• Work with other engineering disciplines to develop techniques to identify problems to root cause and resolve quickly.
• Breakdown assignments into tasks, estimate the time for each task and keep them within the resulting schedule

SKILLS & QUALIFICATIONS:

• Bachelor’s degree in Engineering is a must
• Minimum 5 years of experience in the development of embedded real time software
• Proven experience with Programming Languages/Operating Systems: C, C++, LINUX
• Experience with other operating systems is considered a plus
• Ability to work very well in a team environment and independently
• Experience in design of Satellite Ground segment based Hubs, Terminals, Modems and Routers and associated equipment is of particular interest.
• Knowledge of DVB-RCS and satellite communications a definite asset
• Experience with the use of JTAG debuggers, oscilloscopes, logic analyzers and spectrum analyzers are also an asset
• Ability to describe successfully completed hardware implementations.
• Demonstrated troubleshooting skills.
• Good documentation, communication, organizational skills

While reporting to the Director of Finance, the Financial Analyst is a dynamic finance professional to support the Finance team. Responsibility of the Financial Analyst will be to provide sound business advice and counsel to the leadership team.  This will be provided through the development, generation and communication of relevant, timely and accurate analysis.

Requirements:

• Provide financial and strategic direction to the leadership team, by developing budgets, rolling forecasts, long term growth models, and ROI and trend analysis.
• Prepare, analyze and report month-end results (budgets vs actuals) to functional teams and to Senior Management.
• Improve the product costing system to ensure that the profitability of each product and product line is adequately monitored. This will include development of systems and methodologies to support proposals and new contract quotes in real time, including the FX effects. Implement the quoting module of the ERP to give instant cost and GM information to the sales MGMT team.
• Validate balances for the financial statements for all the individual divisions and explain deviations.
• Responsible for P&L analysis to maximize Gross Profit by product/customer/region/mix.
• Conducting other variance analysis (i.e. volume variance, inventory revaluation, plant variances, inventory to GL).
• Identifying and implementing process improvement initiatives and establish best practices to enhance the level of analytics.
• Production costing analyzes based on BoM, labor and overhead allocation.
• Reconcile the Inventory to the GL.
• Calculate inventory provisions.
• Verify balances in other GL accounts as needed.
• Support information required for Audits/consultants.
• Generate ad hoc reports and various other projects as needed.
• Responsible for SIF (Strategic Innovations Fund) funding reports.

Skills & Qualifications :

• University Degree in Business/Accounting/Finance
• Possess an accounting designation (CPA, CA, or CPA, CMA);
• Minimum 5 years of progressive finance and business experience
• Positive attitude and team spirit
• Proven analytical capabilities and strong problem solving skills
• Strong knowledge of product cost modeling
• Excellent planning and organizational skills with the ability to manage multiple projects
• Excellent communication and interpersonal skills with the ability to build relationships and champion your ideas
• Experience in Hi-tech manufacturing environment
• Advanced user of Excel
• Knowledge of MAX or other ERP/MRP

Objectives

• Implement an appropriate product costing system to ensure that the profitability of each product and product line is adequately monitored.
• Ensure that adequate automated reports are created to allow for analysis to be performed and completed by 5 working days after month end.
• Implement system for capturing data, and prepare the periodic filing for funding under the SIF program of Industry Canada.
• Working with the controller, review, analyze and recommend changes to the systems, procedures and controls.
• Responsible for tabulating all info needed to file R&D claims.

While reporting to the Operations Manager, the Operations Coordinator will need to work in shipping, logistics, buying and manufacturing protocol. The chosen candidate will need to have excellent skills in multi-tasking and decision-making.

Requirements:

• Responsible for procurement of mechanical parts to support production needs according to customers’ requirement
• Action weekly ERP report.
• Monitor and expedite for timely delivery of open orders.
• Sourcing for quotations and price negotiation with vendors
• Drive cost down & ensure total cost competitiveness through negotiation, value engineering, logistics & other innovative ways
• Process a weekly Material Requirements Plan (MRP) report to place orders, expedite or cancel generated component requirements
• Process non inventory purchase requisitions.
• Source suppliers and process quotes including price reduction negotiation and supplier selection to report cost savings.
• Work with a weekly purchasing expediting report to follow up with suppliers on open Purchase Order delivery due date and expedite delivery to meet our production need date.
• Update weekly expedite report daily with latest supplier promise date for each scheduled receipt.
• Expedite daily production shortage report to keep delivery schedules updated in the tracking spreadsheet current and accurate and available for daily shortage review meeting.
• Help resolve any supplier issues causing PO scheduled delays.
• Build and maintain strong relationships with internal procurement, planning, receiving, manufacturing, quality and accounting personnel.
• Prepare proforma / down payments for invoice as per terms
• Collection receipt – apply in MAX
• Communicate fund transfer from customer to planning teams
• Prepare and review commercial invoices
• Service agreement – invoicing – monthly reconciliation

Skills & Qualifications :

• Must have at least a bachelor’s degree in a related field (Mechanical, Electronics, Chemistry or Business Administration
• Minimum of 3-5 years of solid experience in a high technology manufacturing environment (Electronics Industry
• Proficiency in Microsoft Office, especially with MS Excel
• User knowledge in ERP system
• Good communication skills, both telephone and email, and excellent organizational skills
• Strong problem solving, negotiation, communication and people skills
• Ability to effectively and professionally work under pressure
• Ability to multi-task in a fast-paced environment with tight schedules; negotiation skills required;
• Team player and able to work independently
• Must have shipping logistic experience
• Experience with complex multi-level BOMs
• Ability to interpret engineering drawings and knowledge in engineering standards
• PMAC, APICS Certification is an asset

We are currently looking for a Satellite Data Transmission Engineer to join our team in Montreal, Quebec. The chosen candidate will be responsible for the maintenance and troubleshooting support to our Hub Customers, integration and testing of our hub products, and validation support for new products and features.

Requirements:

• Customer Support Staff is responsible for all aspects of the customer support from the time that a hub is accepted by the customer and while a valid maintenance contract is in place.
• Lead the field integration and checkout testing of each system at the customer’s site.
• Act as a front line sales person on the customer’s site during the field installation. While on site, both classroom and hands on training would be provided to customer
• For major problems the intervention is to be provided on an emergency basis. For system upgrades of software firmware loads or reconfigurations of the equipment, appointments will be made with the customer. The customer support person will also periodically contact customers to ascertain the proper functioning of the hub and understand any difficulties or suggestions that are provided.
• Prompt response to customer service calls, performing a diagnostic review of the problem and providing intervention.
• Maintain a database of service calls and responses, provide written reports on major issues, and update the Problem Report (PR) database for problems that need to be referred to engineering for corrective action.
• Maintain current knowledge of the deployed systems and as required receive training in order to stay current with product.
• Interact with the customers to assess if they need upgrades to their hubs and help identify the possible upgrades working the Product group.
• Provide the system level design for each specific project. Once the system has been built and preconfigured to spec, the incumbent will then be responsible for the completion of the overall system configuration (to customer frequency plan), debug any system problems and complete the Factory Acceptance Testing.
• Lead numerous commercial projects related to the SpeceBridge VSAT product line.

Skills & Qualifications :

• Bachelor Degree or equivalent (preferably in Engineering)
• Minimum 5 years of experience in a similar position
• Availability to travel worldwide
• Strong verbal and written communication skills in English
• Knowledge and experience in satellite communications and radio engineering
• Must be able to work on shift work as required in order to support customer on a 24/7 basis