SpaceBridge Inc. (SpaceBridge), is an established supplier and global market leader in broadband satellite communications systems technology. We are committed to conducting business in a way that complies with applicable data protection laws and regulations where we operate.
“Personal information”’ is defined as information which relates to a natural person and allows that person to be identified directly or indirectly.
Which personal data we collect
This could include information like:
- your name, address and contact details, including email address, telephone number, and other similar contact information;
- country and preferred language;
- your location, including the location derived from your IP address;
- your preferred products and services, and other similar data that helps us build up a picture of your interests and preferences;
- other information you provide to us and the content of messages you send to us when you submit feedback, or when you make personal data inquiries, request products or services, contact us for customer support or account information changes, or complete surveys.
Sometimes, when information such as your name, address and telephone number are available publicly (such as in a directory listing) that information wouldn’t be considered protected Personal information.
We, also, use de-identified information to improve our operations, products, services and available offers, to develop analytic marketing reports. De-identified information may also be combined with statistical data, including data provided by third-party data aggregators to better inform us.
Consent may be given in different ways such as: a) expressly by signing an online form, agreeing through electronic means or verbally; or b) implicitly by providing the Personal information voluntarily.
There may be circumstances where you have provided Personal information for one purpose, and SpaceBridge later needs to use that information for a different purpose. In such circumstances, SpaceBridge will seek your consent to use the information for the new purpose unless the law permits or requires us to use the information for that new purpose.
Please note that there are circumstances where the collection, use and/or disclosure of Personal information may be justified or permitted without consent, or where SpaceBridge may or must disclose information without consent, in accordance with applicable law.
You have the right to revoke your consent to the collection, use and disclosure of your Personal Information at any time. However, revocation of your consent may prevent us from providing services or products to you.
Collection, use, disclosure and deletion Personal information
SpaceBridge collects Personal information through various ways: from you, from third parties and through cookies.
- Data obtained from you.
You provide personal data directly to us when you purchase our products or register for our services, subscribe on our web-site, interact with us on social media, click an advertising link that we place on someone else’s website, submit a query to us via our web-site, contact us for support, comment on blogs or articles featured on our web-site, register for our events (including webinar events), sign up for our special offers, participate in our research panels or fill in our surveys.
- Data obtained from third parties.
We obtain personal data about you from third parties, business partners and service providers that help us to customize certain messaging to your location and publicly-available sources such as open databases or other data in the public domain (e.g., on third party social media platforms, like LinkedIn, Instagram, Facebook).
- Data obtained through cookies.
We also collect personal data about you by using cookies to record how your surfing activities in our web site.
Personal information use
We use your Personal Information, including sharing information between our affiliates so that we may:
(a) provide you with our products and services;
(b) better understand your needs and preferences;
(c) maintain responsible commercial relations with you;
(d) determine your eligibility for products and services and recommend products and services to you;
(e) develop and enhance our products and services;
(f) market products and services that may be of interest to you;
(g) manage our business operations;
(h) detect, suppress or prevent fraud, manage and secure our networks;
(i) provide you the web-site s and offline interactions.
(f) Communicate with you and serve you tailored advertising both on and off our web-site. For information on how we use your personal data to advertise to you, please see the ‘Marketing and advertising’ section.
(g) meet our legal and regulatory obligations.
We use market leading data analytics technologies to help us inform and improve the uses described above.
Marketing and advertising
We use your Personal data to send you marketing information directly from us by post, email. We also use your personal data and information inferred from your personal data to tailor ads to your interests and preferences. This allows us to improve the relevance of our ads to you.
You have the right to object to our use of your personal information for marketing and advertising purposes, or – where we rely on your consent to use your personal data for marketing and advertising purposes – to withdraw your consent.
If you no longer wish to receive marketing emails from SpaceBridge, please follow the unsubscribe link in one of our marketing email messages. You may also contact us using the contact information below, and ask us to update your preferences or unsubscribe from any marketing lists.
Personal Information disclosure
We may disclose your Personal information with your consent, or when it is permitted or required by law, including:
- to a government institution or another organization if reasonably necessary to establish your identity, or to investigate the contravention of a law or an agreement, or to detect, prevent or suppress fraud and secure our networks;
- to an appropriate public authority in an emergency situation where there is imminent danger to life or property;
- if you have already given your consent to us or a third party (such as a smart home device provider, financial institution, insurance company, social media network, or other online site);
- certain third-party providers to track and store certain information about visitors to our websites (including domain names, IP addresses and page views as described below);
- to transfer to another organization in the event of corporate transaction such as a merger, or change of ownership. This will occur only if the parties have entered into an agreement under which the collection, use and disclosure of the information is restricted to those purposes that relate to the business transaction, including determining whether or not to proceed with the business transaction, and is used by the parties to carry out and complete the business transaction;
- as otherwise allowed or required by law;
- for any other purpose to which you gave additional consent.
Correcting, safeguarding and erasing of the Personal Information
You can review and correct open part of the Personal information in your file at any time.
You can review closed part of your Personal information within a reasonable time after receiving a request in writing from you.
If we cannot provide you with access to the closed part of your Personal information (for example, if it would involve revealing someone else’s Personal information or other confidential or privileged information), we will let you know why.
We will correct closed part of your personal information within a reasonable time after receiving a request in writing from you or if you visit us in person.
Our goal is to keep the Personal information we hold about you accurate, up-to-date and complete.
You can require SpaceBridge in writing or in person to erase your personal information and we will take reasonable steps to inform other controllers that are processing the data that you have requested the erasure of any links to, copies or replication of the data.
Your personal data will be removed from Spacebridge systems within a reasonable time and will be deleted. However, SpaceBridge may retain a copy of your personal data (i) if and as long as required by law, regulation, administrative or court order or for internal auditing purposes, or (ii) as electronic data stored due to automatic archiving and back-up procedures.
Please note that in the event of a legal dispute between you and SpaceBridge, your personal data may be retained until final settlement of the legal dispute.
Personal Information protection
We use appropriate security safeguards which vary depending on the sensitivity of the Personal Information. All of our employees with access to Personal information are aware of Personal information regulation demands.
When we engage third parties to process personal data on our behalf, we require that they do so on the basis of SpaceBridge instructions, under a duty of confidentiality, and in accordance with technical and organisational measures that are appropriate to ensure the security of your personal data.
Because the security of your Personal Information in this digital age cannot be 100% guaranteed, you can also help protect your own Personal Information by adopting smart security practices, like never re-using passwords across accounts or websites, changing passwords regularly and choosing passwords that are hard to guess.
Personal Information retaining
The period for which your personal data is held is determined by the purpose for which we use that personal data and our legal obligations.
We do not generally retain personal data in an identifiable form for longer than is necessary, though in some cases we may choose to retain certain personal data in a depersonalized or aggregated form.
Questions or concerns about our privacy practices
Please let us know if you are unhappy with how we use your personal data. We will respond to your complaint within 30 days.